On occasion, one of our products arrives with a missing part. We are so sorry if this has happened to you! While this is not common, we will do what we can to make it right so please contact us and we will make every effort to resolve the problem. You are welcome to email us via our Contact Us form here, or you can give us a call at 1-888-426-0781 Option 1.
When contacting us, please have the shipment number ready, which you will find printed at the bottom of the address label on the outside of the box. It is called Reference No.2 and starts with "CS". If you have already discarded the box, we can also use your address to find it.